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ONLINE DIGITAL ENGAGEMENT
AND MANAGEMENT TOOLS

■ Social media handling
■ Media enquiry logging
■ Effective daily public engagement
■ Multi-agency and stakeholder collaboration
■ Flexible and affordable pricing
■ Evidence gathering
■ Crisis management


LATEST NEWS


Christine Townsend - Founder
Having worked for many years in the public sector as a communication professional,
I was frustrated by the lack of tools available to help solve the unique challenges we all faced around public engagement, which is why I created MusterPoint
— Christine Townsend, MusterPoint CEO and Founder
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Publish

  • Send from multiple Twitter and Facebook accounts
  • Unlimited social media account integration
  • Schedule and suspend posts 
  • Organisational image library
  • RSS and short link integration

Engage

  • Respond to users in feeds
  • Conversation thread
  • User and message tagging
  • Send conversations by email
  • Timeline management
  • Engagement tracking

Monitor

  • Customisable dashboard
  • Add specific news feeds
  • Search news, social media, blogs, images and video
  • Create hashtag, news social and easy to search columns

Analyse

  • Twitter analytics
  • Google analytics
  • MusterPoint user activity
  • Custom branding of reports
  • Automatic delivery of activity reports
  • Organisational activity reports

Collaborate

  • Organisational team assignment
  • Work with partner agencies
  • Unlimited teams throughout organisation

Manage

  • Three levels of user access
  • Assign to teams and users
  • Training and approval mode
  • Detailed user audit logs
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Support

  • Initial deployment support
  • Online and phone support
  • Online knowledge base
  • 24/7 support during crisis
  • Webinars and explainer videos

Mobile

  • Simplified for basic users to carry out essential tasks
  • Compliant with all mobile devices
  • Can be adapted for in vehicle mobile data terminals

Publish

  • Send from multiple Twitter and Facebook accounts
  • Unlimited social media account integration
  • Schedule posts – and suspend scheduled posts  during a crisis
  • Organisational image library
  • RSS and short link integration

Engage

  • Respond to users in feeds
  • Conversation thread
  • User and message tagging
  • Send conversations by email
  • Timeline management

Monitor

  • Customisable dashboard
  • Add specific news feeds
  • Search news sites
  • Search streams of social media blogs
  • Create hashtag, news and search columns

Analyse

  • Twitter analytics
  • Google analytics
  • MusterPoint user activity
  • Custom branding of reports
  • Automatic delivery of activity reports
  • Organisational activity reports

Collaborate

  • Organisational team assignment
  • Work with partner agencies
  • Unlimited teams throughout organisation

Manage

  • Organisation and team admin
  • Teams with standard users
  • Appropriate access levels for users
  • Assignments
  • Training mode
  • Full audit logs
support_green_v2.jpg

Support

  • Initial deployment support
  • Online and phone support
  • Online knowledge base
  • Organisation-specific Service Level Agreement
  • 24/7 support during crisis
  • Webinars and explainer videos

Mobile

  • Simplified for basic users to carry out essential tasks
  • Compliant with all mobile devices
  • Can be adapted for in vehicle mobile data terminals